• Frequently Asked Questions

Frequently Asked Questions

Ehost IDC has been offering hosting services since 2004.

Our Data Centers are located in South Korea (Seoul), Japan(Tokyo, Sendai, Hong Kong, Malaysia (Kuala Lumpur) and Russia (Moscow)

We are not resellers of our services in Korea and Japan.

By default all payments are done through Paypal, however you can apply to our Sales Team to make payments via credit card.

Yes, we do offer discounts for advance payments here.

We do not provide control to the servers, but customers can check the status of their servers in the client area.

Your server will be suspended and terminated 3 (three) days after unpaid invoice’s due date.

Yes, but only in the situation when we cannot deliver the server with the ordered specification.

Yes, we have affiliate programs for our resellers here.

Yes, we are officially certified local vendor of *.kr domains.

The advantage of server hosting in Korea and Japan is a relatively fast support as well as a fast direct connection with low latency to any other Asian countries especially to China. To host in Korea or Japan, you don’t need to obtain a special license, such as ICP in China in order to operate your own website.

No, you don’t need to provide us with any copies of your personal information.

Ehost IDC provides only the utmost quality of Dell and Supermicro servers.

We install latest versions of Windows and Linux depending on customer’s requests.

Yes, please contact our Sales Team to receive a quotation for a custom configuration of your server.

The servers will be installed within 4 hours after an order is placed. A ticket notifying you of the server information will be sent to you by our support team.

Yes, server upgrades are available through your client area at an extra cost.

Yes we offer paid DDOS protection.

Yes, we will send you this information to your e-mail as soon as possible.

We will null route your server's IP for 24 hours (if it is 1st attack) or 72 hours (if it is 2nd attack). We will terminate your server after 3rd attack if you don't buy the DDOS protection.

No, once the IP is null-routed, you have got to send us a ticket with request to unblock relevant IP (after 24 / 72 hours after DDOS 1st / 2nd attack).

We accept equipment for clients in South Korea and Japan that would like to host their equipment within our data centers respectively, however, for clients outside Korea and Japan we do advise you to buy our equipment due to the initial costs and challenges involved in importing the clients equipment.

We allow adult content only on our servers in Japan.

We do not allow spam on our servers. The customers sending spam through our servers are risking the termination of the server, without any refund.

Information about the DMCA claim and its details are forwarded to our customers. We will terminate the server upon the request of local authorities, if necessary.

You can simply do it by according to the procedure in Speed Test page.

Our main bandwidth providers are Korea Telecom, LG (Korea), NTT, Softbank (Japan), Telecom Malaysia (Malaysia), Cirex (Russia).

Our backbone connection is 10 Gbit.

Our servers are connected to a 1 Gbit port.

Yes, we perform standard MRTG tracking at your server's switch port level.

We calculate the bandwidth in Mbps according to the average score of the daily highest spikes.

Please refer here for a detailed bandwidth calculation.

If the calculation results show that you use much more bandwidth than your contractual bandwidth, we will cap your server to your contractual bandwidth.

You will not be charged automatically, but you will be advised to pay overages (1 Mbps - $7) bandwidth.

You can upgrade your bandwidth in the client area when your usage exceeds you committed bandwidth.

Yes, your bandwidth can be capped at any time upon request.

We offer a variety (10) of free services that can be accessed here.

Yes, we provide technical support 7 days a week, 24 hours a day, 365 days a year in our client area.

Yes, our support team office is located within the data center premises, you can therefore count on our fast response and resolution timelines in case of serious server failure.

By default we manage your servers by offering free setup, rebooting, OS re-installation and provision of IPMI. If you want to have your server fully managed please check our full management offer here.

Yes, we do. Please ask our Sales Team for more details.

Notification of outages are sent by our Support Team within the shortest time possible.

We offer a YUM package with PHP 5.4.45 (cli), MySQL Ver. 14.14 (Distrib. 5.5.48) and Apache 2.2.15.

Yes, We setup rDNS for the domains provided by you.

Please send them a ticket through our client area.

Our technical support is provided both in English and Korean.

Yes, we can announce your IPs via static routing or BGP depending on the location of the data center.

Yes, our it is AS45382.